RETURN POLICY
Return Eligibility
To be eligible for a return, the following criteria must be met:
- Condition: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Timeframe: The return request must be made within 7 days of receiving your item.
- Proof of Purchase: You must have the receipt or proof of purchase.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom products (such as special orders or personalized items)
- Sale items and gift cards
Return Process
- Initiate Return: Contact us at info@labelrishmaan.com within 7 days of receiving your item to request a return.
- Approval: If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Returns sent back to us without first requesting a return will not be accepted.
- Ship the Item: Securely package the item in its original packaging and include the receipt or proof of purchase. Attach the provided return shipping label to the package.
- Inspection: Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria.
- Refund Process: At Label Rishmaan, we strive to ensure customer satisfaction. In case a refund is required, we offer store credits instead of cash refunds. Here’s how it works:
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- Refunds are issued as store credits to your account.
- The credited amount will be deposited into your store account for future use.
- You can log in to your account anytime to check your store credit balance.
- Store credits work like wallet money, allowing you to purchase any product from our store.
- If you wish to exchange an item, please check the exchange process below.
EXCHANGE POLICY
At Label Rishmaan, we strive to ensure customer satisfaction. If you need to exchange an item, please follow the guidelines below:
Eligibility for Exchange
To be eligible for an exchange, the item must meet the following criteria:
- Condition: The item must be in its original condition, unworn, unused, with tags attached, and in its original packaging.
- Timeframe: The exchange request must be made within 30 days of receiving your item.
- Proof of Purchase: You must provide the receipt or proof of purchase.
Exchange Process:
- Initiate return from your customer account
- Refunds are issued as store credits to your account.
- The credited amount will be deposited into your store account for future use.
- You can log in to your account anytime to check your store credit balance.
- Store credits work like wallet money, allowing you to purchase any product from our store.
- Simply place a new order using your store credit for exchange.
Additional Information
- Shipping Costs: You are responsible for the shipping costs associated with sending the item back to us for exchange. If the exchange is due to a mistake on our part (such as receiving the wrong item or a defective product), we will cover the shipping costs.
- Availability: Exchanges are subject to product availability. If the new item you requested is not available, we will notify you and offer alternative options or a refund.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Contact Us
For any return questions or concerns, please contact us at info@labelrishmaan.com.
Return Address
Please send approved returns to the following address:
Store address:
Label Rishmaan
4A
4th floor
53 Sarat bose road
Amar kunj apartment
Kolkata-700025
Opp Fly Couzina
Contact No- +91 6289 109 938
Email Id- info@labelrishmaan.com
We are committed to providing a smooth and hassle-free exchange process. Thank you for shopping with Label Rishmaan.